NCR Looking for IT Analyst – Hardware Support at Mumbai, Maharashtra Full Time

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

NCR CORPORATION

Job Description – CSS Analyst

Location: Mumbai, India

Job Title: Client Support specialist (CSS) Analyst

Reports to: ITS End User Support Manager – L2.

Resource Type: NCR Employee

Last Revision Date: April 2021

TECHNICAL SKILLS:
Thorough knowledge of Windows 10 and MAC OS Operating Systems. Expert level knowledge of Installing, configuring an diagnosing issues for MS Office 365 applications. Expertise in Networking concepts and troubleshooting Internet technologies. Should be proficient in troubleshooting OS, Microsoft Office applications and Virus/malware remediation. Ability and willingness to learn quickly, keep knowledge current.

COMMUNICATION SKILLS:
High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech – Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.

OTHER ESSENTIAL SKILLS:
Telephone etiquette – basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.