NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
The NCR IT Asset and Configuration Management Lead is responsible for managing the day-today execution of the IT Asset Management process. The role will oversee the input and management of Software and Hardware asset inventory and provide analytical reporting driving key business decisions. As a result, enabling NCR IT to optimize software and hardware cost while reducing risk by staying within compliance.
Essential Functions, Responsibilities & Tasks may include:
Managing the day-to-day execution of Asset Management processes
Managing key relationships with peer roles
Escalating any issues with the process to the Process Owner
Gathering and reporting on process metrics
Identifying requirements to improve processes
Reviewing and maintaining CMDB (Configuration Management Database) as required to maintain healthy configuration item reporting, essential to proper software asset management reporting.
Creating and maintaining software asset information, including Contracts, Software Models, Software Discovery Models and Software Entitlements
Managing / maintaining the quality of software asset management records within ServiceNow
Analyzing reconciliation reports to determine & coordinate required actions to address non-compliant software installations with Software Owners
Monitoring for and reclaiming unused software allocations, partnering with Software Owners as needed
Partnering with Software Owners to update Software Asset Management (SAM) for new and renewing software titles.
Reporting on status of software titles, compliancy, gaps, and other metrics as required
Troubleshooting, analyzing, and resolving software licensing issues and trends
Qualifications:
BA/BS degree or equivalent work experience
3-5 years of experience in Asset Management Processes or equivalent work experience
5 years of corporate work experience
2 years’ experience using ServiceNow
Demonstrated ability to lead others
Demonstrated ability to perform data analysis, correlate data from multiple sources and provide senior management level and detailed analysis summaries.
Demonstrated ability to document processes, knowledge articles, training materials and train others
Demonstrated ability to support and troubleshoot complex issues
Foundational understanding of Software Licensing and Software Contracts/Agreements
Interpersonal skills must be top-notch
Generate various reports related to software-related contracts/agreements, software compliance, software entitlements, and more.
Monitor expiring software contract/agreements and license subscriptions/maintenance, working with Software Title/Publisher Owners, Technology Architects, Procurement, Finance and others as needed to ensure appropriate actions are taken
Perform ad-hoc data analysis as requested and provide both management and/or detailed level analysis results
Document business processes and training materials for those processes. Convey those processes, provide training materials and host training sessions as required to technical and non-technical user base.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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