About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Responsibilities:
Support issues, problems and work requests raised by the MS
Operations (L1) and Account Teams using the Ticket Tracking System.
Gather the Level 1 collected information and determine the issue by evaluating and analyzing the symptoms
Escalate the issues to Software Support, Engineering when required.
Replicate issue/resolution by testing in the lab environment when required.
Provide clear communication, documentation on the root cause, resolution, work around and permanent fixes to solutions.
Install/Remove, Configure Software Remotely on the End Points
such as ATMs, Self-Checkouts and computers by using scripted Axeda packages.
Creating and maintaining Axeda wrappers for SW deployment through Axeda delivery system.
Various Administrative ATM actions in Axeda.
Provide Training and guidance to Level 1 and Service Operations team when required.
Maintain and update knowledge base.
Basic Requirements :
Any IT Graduate / Post Graduate
Basic knowledge of networking with tech certifications in computers.
Good knowledge Command line interface and scripting in various programming languages.
Good analytical and troubleshooting skills.
Good task prioritization skill to identify and action on the critical tickets
Multitasking on various applications
Good communication skills
Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
Good organizational skills and able to work well independently and within the team
Experience Required: 5-8 years of related experience Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Detail
Job Id
JD2068168
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hyderabad, Telangana, India
Education
Not mentioned
Experience
Year
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