NCR Voyix Looking for Information Technology Service Management Product owner at Gurugram, Haryana, India Full Time

About the job

Title : IT Service Management product owner/ G12

Location – Gurgaon (Orchid Plaza)

Experience -4-7 Years

You are good at : ITSM process,

Notice Period : Immediate-30 Days

About NCR:

• NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 39,000 employees and does business in 180 countries

Location: Gurgaon, India

Position Summary

The NCR Voyix IT Service Management (ITSM) Product Owner is responsible for managing the ITSM Processes surrounding Incident, Problem, Change, and Request management. The Product Owner will determine ITSM product evolution working with ITSM Champions across the organization to drive process and workflow improvement. They will also ensure consistency of Data and Compliance to the ITSM processes. The Product Owner will work directly with the Development team to prioritize enhancements including testing and ensuring proper training is provided with ongoing changes. Lastly, they will look to automate and optimize the ITSM processes to eliminate process failures and minimize manual touch points.

Essential Functions, Responsibilities, and tasks may include:

• Manage the day-to-day execution of ITSM processes.
• Manage key relationships with peer roles such as CDMB and Knowledge Management Product Owners.
• Partner across the organization with change, incident, and problem champions.
• Identify issues with the ITSM processes and implement changes to improve.
• Provide on-process compliance metrics.
• Document enhancements in the form of user stories within Jira.
• Prioritize the Jira user stories related for development during sprint planning sessions.
• Manage/ maintain the quality of ITSM data within ServiceNow.
• Partner with NOW-Architect to address how new ITSM capabilities from ServiceNow are introduced to our user community.
• Document business processes and training materials for the ITSM processes. Convey those processes, provide training materials, and host training sessions as required to technical and non-technical user base.
• Establish Roadmap of opportunities for the next 24 months
• Perform ad-hoc data analysis as requested and provide both management and/or detailed level analysis results.

Qualifications:

• BA/BS degree or equivalent work experience
• 5+ years of experience in ITSM Processes
• 5+ years of corporate work experience
• 2 years of experience using ServiceNow
• Demonstrated ability to lead others and to partner affectively across a large enterprise organization

• Ability to perform data analysis, correlate data from multiple sources and provide senior management with detailed analysis summaries
• Experience documenting processes, knowledge articles, and training materials
• Demonstrated ability to support and troubleshoot complex issues

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.