Office Location:
Noida, UP, IN, 201305
Work Location: Hybrid
Req ID: 1510
Description:
Role Summary
We are looking for technology specialists who are creative problem-solvers for the position of IT consultant. IT consultants are responsible for supporting technological solutions related to HRIS Integration with IDP’s like AD and Azure AD, testing of the technology, and working with in-house technical and Business teams to ensure consistency of use, among other duties.
Responsibilities:
Lead the IT Operations in areas like Change Management, Incident Management, Service Management and IT Infrastructure
Collaborating with the technical in-house team to ensure resolution within agreed timelines and SLA’s
Monitor, Support and Improve implemented IT processes, tools and Technology.
Create and send reports to the IT Operations Head on timely basis
Coordinate staff schedules, training and onboarding
Overseeing day-to-day activities in the facility
Requirements:
Degree in computer science/Information Technology with 5-8 years of experience in related field
Minimum Two years of experience in handling IT operations with experience in IT infrastructure, Change/Incident Management, Service Desk Management
Experience in Active Directory, Azure AD, Microsoft Office Suite etc
Good understanding of ITIL processes, ITIL certification would be preferred
Proficiency with enterprise resource planning platforms
Experience with scripting languages like PowerShell is advantageous
Excellent communication and interpersonal skills
Creative problem-solving skills and Analytical mindset.
Encourage a positive work environment and culture for all reportees
Problem-solving abilities that adapt to a variety of situations
Specialization Description
General Information Technology work involves managing or performing work across multiple areas of an organization�s overall IT Platform/Infrastructure including analysis, development, and administration of:
IT Systems Software, Hardware, and Databases
Data and Voice Networks
Data Processing Operations
End User Technology and Software Support Conducts cost/benefit analyses for proposed IT projects as input to the organization�s IT roadmap. Specialization Match Note: Incumbents matching to this specialization are typically found in organizations with smaller/less complex IT Functions and perform work related to all areas of their organization�s IT Platform/Infrastructure.
Level Description
Entry to developing level professional with little or no prior experience required. Applies a broad theoretical job knowledge typically obtained through advanced education. Work is closely supervised. Works to deliver day-to-day objectives with limited impact on achievement of results for the job area. Explains facts, policies and practices related to job area. Problems faced are not typically difficult or complex.
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