NEC Opportunities Looking for Executive/Sr. Executive Technical Support Shared Service at Delhi, Delhi Full Time

Role Summary

Ensures that incidents/Service Request has an identified owner and reaches resolution within the defined SLA.

Monitors and tracks the issues through the CRM/ITIL process. They are the backbone of the process by making sure no incident/Service Request gets trapped or bottlenecked in any area of the process. Analyze the issues and provides the service to the customer. 3 to 4 years of relevant industry experience in supporting IT applications/Processes/Remote Infrastructure Management/VDI Support.

Major Responsibility/ Job Responsibility This section details the operational activities that should be performed by individuals:

Provide post-sales technical support to understand customer needs, map workflow processes, and analyze technical requirements/GAP, competition offerings.

Analyses technical problems, which are reported via phone / e-mail by customers, partners or Subsidiaries.

Provides first level technical responses & formal documentation in written & graphic formats based on customer requests and workflow process to customer. Management of all Service Request / incident through a proper process.

Proficiency in administering major Operating Systems/servers especially on windows and Linux (Red hat, Fedora, Ubuntu etc.).

Proficiency in SNMP Monitoring systems – Nagios, HP Openview ,Nimsoft etc.

Proficiency in HA and disaster recovery systems

Monitoring and maintaining compliance with enterprise architecture, technology standards, and disaster recovery/business continuity planning.

Proficiency in installing, configuring and maintaining Windows server 2008 and Windows server 2012.

Experience in troubleshooting Microsoft Windows Environment, Windows Server deployment, Windows Server 2003/2008/R2 version (Essential)

Knowledge of virtualization like Hyper-V. (Essential)

Windows/Linux /VM Administration

Microsoft Windows server administration experience (Windows 2003/2008/2012)

Windows Servers, Active Directory, DNS, DHCP, Exchange/Office365

Linux server administration experience (Ubuntu, Redhat,)

Server backups and scheduling

Remote server monitoring,management and maintenance.

Basic knowledge on SQL server (MSSQL/MySQL) is an added advantage.

Strong experience in Installation and configuration VMware Products.

Install and configure ESX servers, Setup and configure HA, VMotion, DRS,Backup / Disaster Recovery

Installing CM Windows Guests and P2V migrations, Day to Day System Administration of VMware, Linux and Windows Servers. Experience in high level diagnostics & troubleshooting of VMware ESX

Required Skills

Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.

Good oral and written communication skills, and ability to address conflict with others constructively.

Ability to handle multiple projects at a time

Prior experience of working with International customers.

Very good verbal and written communication skills.

Being able to work under pressure

Flexible to work in 24*7 shift

Should have good knowledge of user management, file system management, Disk management, system health check, system Monitoring and troubleshooting

Strong experience in Installation and configuration Hyper V Products.

Install and configure ESX servers, Setup and configure HA, VMotion, DRS,Backup / Disaster Recovery

Experience in backup and recovery of Virtual machines and virtual servers.

Desirable Qualification & Experience

Desirable B.Tech/B.E /BCA/MCA.

MCSA/ CCNA/RHEL/ITIL Certified Professional will be preferred.

Should possess good knowledge and real time experience of IT (understanding of Windows /Networks/Linux/ Virtualization).

Operating Systems Windows Server 2003/08/R2, Ubuntu Linux, Fedora, Oracle Solaris, VMware.

IT H/W: Dell, HP, Lenovo Server hardware knowledge with RAID configuration, Multiport Link Aggregation and Network Interface Card (NIC) Configuration.

Job Detail

Job Id

JD2002825

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Delhi, Delhi, India

Education

Not mentioned

Experience

Year