NEC Software Solutions (India) Looking for Network Engineer at Mumbai, Maharashtra Full Time

NEC Software Solutions (India)

On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

For more information, visit at www.necsws.com/india.

About NEC Corporation

NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

For more information, visit NEC at https://www.nec.com.

Job Description

• Liaising closely with other team members and Service Desk to ensure that all Incidents are dealt with within contracted SLA timescales.
• Ensuring that all change/project work is delivered on time and to budget.
• Specializing in configuration and support of Cisco network infrastructure. Using technical skills to resolve faults with all elements of the supported Infrastructure and provide customers with high level technical consultancy.
• Proactive Problem management to drive down numbers of Incidents raised.
• Produce and present reports and statistics on system capacity and performance.
• Responsible for ensuring the timely restoration of service.
• Responsible for ensuring the proactive monitoring and maintenance of systems, installing patches, upgrades etc.
• Responsible for ensuring that all backups, and log checking are completed.
• Strategic capacity planning of Network infrastructure
• Monitor procedures, review, and update as necessary. Identify and produce new procedures as appropriate.
• Be able to work on the Office premises for 8.5 flexible working hours during assigned shift timings.
• Be part of the “on call” rota on a 24×7 basis and working out of hours when required.
• Get involved in any other business activities as required.
• Work at other NEC locations and client sites if required.

Qualifications

Strong interpersonal/team skills

• An adaptable attitude with a desire to drive our customer forward in a fast-changing IT environment.
• Self-motivation
• Excellent communication and client facing/customer service skills.
• Expert knowledge of large network environments, LAN/WAN technologies and TCP/IP
• Expert knowledge with Cisco, Pulse-secure, Palo-Alto, firewall
• Knowledge on IPsec/SSL-VPN and switches
• Networking Basics. (Infrastructure)
• Switches (L2/L3/Nexus)
• Routers (Configuration/Administration and knowledge of MPLS or fixed circuit)
• Firewalls (Configuration and Administration)
• Load Balancer (knowledge on ADC preferred)

CCNA Certified

• ITIL foundation Level qualification

Additional Information

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To work as part of a team of staff responsible for providing a high quality, proactive support and management service to a large multi-client community as part of a customer focused support team. Working to contracted SLAs and delivering best in class services to our customers.

The Network Engineer has responsibility for ensuring the effective operation and availability of the Network infrastructure for internal and external customer networks, located on site at customer premises, within the Corporate Data Centre and Server rooms as well as NEC office locations. Working within the ITIL process guidelines, the team is responsible for:

• Incident resolution ensuring that user service is restored as quickly as possible.
• Infrastructure capacity management, monitoring and reporting.
• Reducing the number of Incidents logged through proactive problem management.
• Implementation of change/project work on the supported infrastructure

To deal with support calls and implement technical change/project work for our clients in an efficient and timely manner. To proactively manage the complete IT systems infrastructure including the Network, Telephony, Email, Security, Web Access VPNs and firewalls.