NEC Software Solutions Looking for Application Administrator at Mumbai, Maharashtra, India Full Time

Rave Technologies – A Northgate Public Services Company, is a software services company that works with small and medium sized organisations. We are a part of Northgate Public Services Company which is based in the UK.

Based in Mumbai, Rave Technologies’ end to end product/application engineering services help address challenges in the product or application development life cycle. These services include Requirement Analysis, Software Architecture, Design, Development, Testing and Maintenance with specialized services in Cloud/SaaS Migration, Usability Engineering, System Architecture and Design, and Independent Testing solutions.

Job Description

• Position : Application Admin
• Experience : 1-3 years
• Notice Period : 0-30 days

Job Description :

• Have overall ownership of configuration, maintenance, and L1 troubleshooting of applications.
• Working as part of a busy support team, taking calls from customers and resolving incidents.
• Related tasks will include user administration and support of bespoke applications, Procurement systems and liaising with suppliers
• Manage workload of incoming incidents/service requests from system queues in ticket-logging tool.
• Adhering to incident and problem management, escalation, and resolution procedures ensuring all support calls are dealt with within SLA timescales. Ensuring compliance with all procedures.
• Assess logged issues and go through trouble-shooting protocols to find root-cause and subsequent resolution, all while managing SLA/OLA levels.
• Provide a high level of customer service by understanding their situation and providing clear communication to involved stakeholder(s).
• Perform routine activities as part of prescribed application management processes.
• Be able to take ownership of issues (incidents/service requests) and drive them to closure.
• Be able to work with vendors of 3rd-party applications and maintain an effective communication channel for the joint resolution of issues logged by users.
• Develop a deep understanding of customer needs and proactively suggest reports that can help project analysis

Work within the team or autonomously where appropriate to deliver suitable dashboards, presented to a high standard and within delivery time frames.