NeGD Looking for IT Capability Development Support – NATGRID at Delhi, Delhi Full Time

1.Job Purpose: To play a key role in enabling users in usage of systems and other technology platforms; serve as the first point of contact for all user related queries for all individuals and organization supported Technology applications.

Skills :
Experience includes research, teaching & independent consulting experience in relevant function/domain

Qualifications :
Qualification: 1.Required: Bachelors Degree in science/computer applications or equivalent. 2.Desirable: MCSA/MCSE/CCNP/ITIL

Experience :
Experience: Private/Public sector employee with minimum of 5 year experience in IT domain including Minimum 1 year experience in Level 3 support OR Retired government employee who has worked at a Grade Pay of Rs 6600 and above, with at least 5 years experience in IT function/domain including Minimum 1 year experience in Level 3 support OR Serving Government employee who is working at a Grade Pay of Rs 6600 and above, with at least 5 years experience in IT function/domain including Minimum 1 year experience in Level 3 support.

Others :
Key Roles & Responsibilities: 1.Serve as the first point of contact for all users with hardware, software and applications problems. 2.Technical support with loading software version upgrades, patches, bug resolution etc. Coordinate with IT support vendors to resolve the issues. 3.Response and resolution of user issues, technical problems, faults etc.

Location :
Delhi