We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.If you’re a motivated self-starter, possess strong customer service and technical problem-solvingskills; and be someone who embraces challenges.simply, we’d like to meet you.
Primary Job Functions:
Provide Tier II technical support to enterprise clients, Resellersand Third-partysupport providers on complex and escalated scenarios.
Provide troubleshooting and technical support via phone, Web based tools and email.
During problem escalations, act as a liaison between customers and Engineeringsupport.
Collaborate with other teams and experts whenever required to solve complex technical issues.
Continuously develop skills leveraging several learning tools available at NetApp Inc.
Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
Research, document, and escalate cases as needed.
Be flexible in working in shifts (4AM IST to 6PM IST).
Able to address multiple customer issues simultaneously.
Directly support customers with exceptional verbal and written communication and troubleshooting skills.
Active participation in Knowledge base creation, trainings, and other documentation activities.
Job Requirements
Good understandingon RAID Conceptsacross the Enterprise Storage.
Good understanding of Complex Storage concepts related to SAN and NAS storage.
Understandingof Storage concepts like Deduplication, Snapshot, Provisioning, boot process, Encryptionetc.
Conceptual knowledge on Hardware, OS and Filesystem.
Knowledge on Cluster Architecture and High Availability in Enterprise Storage.
Strong understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.
Understanding of Service Processor/BMC/iLO/RLM functionalities.
Ability to diagnose complex problems and deliver root cause analysis across a stack of complex applications, OS, Network switching and Storage elements.
Desired Skills:
Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications.
Hands on Ontap 7-mode/ Clustered administration.
Hands on NetApp System Manager / OnCommand suite applications.
Knowledge on any Linux variant.
Working knowledge on popular hypervisors such as VMware, Hyper-Vor Xen.
Familiar with AWS or Azure infrastructure.
Education
B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college.
Atleast 3 years of relevant experience
URGENT HIRING – ONSITE (NO WORK FROM HOME) IT Customer Support Helpdesk (semi-voice ) – Hyderabad ONLY APPLY IF YOU...
Apply For This JobWe create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation....
Apply For This JobBackground to Hire: KION GROUP, The Second Largest organization in the World in Industrial Truck manufacturing and the largest organization...
Apply For This JobRoles and Responsibilities: Project Planning and Project Scheduling. Manage design/pre-construction phases of Development projects. Review scope, timelines, cost and interview...
Apply For This JobJob Responsibilities: Lead Middleware and Enterprise Application hosting Platform engineering: Architect, document and coordinate technology design, and configuration for service...
Apply For This JobMaintaining computer networks including mainframes, VPNs, routers and other physical hardware. Installing and configuring network equipment. Creating firewalls and updating...
Apply For This Job