Netcom Services Looking for IT Service Engineer at Kochi, Kerala Full Time

Technical support to customers with hardware, software, and networking issues. To assist with software installations, network outages, hardware issues, and other IT-related problems, they operate on-site or via remote systems

• Find answers to hardware and software problems through research.
• Analyze, troubleshoot, and diagnose software, networking, or hardware issues with clients in person.
• Update, maintain, and vigilantly keep an eye on all facets of computer networks.
• Install and configure computer systems and applications within the business.
• Answer consumer questions and assist in problem-solving and problem-solving
• Complete reports detailing the procedures taken to address requests for technical assistance, the dates and people involved, and the requests themselves
• Help the management create training materials for using and fixing computers.
• Serve as the first point of contact for all inquiries from clients or other workers regarding computer and system issues.
• Fill and organize documentation relating to hardware warranties and user manuals.
• Respond to client requests for IT support.
• Offer technical help on-site or through remote access systems.
• Present options that will satiate the client’s wants.
• Fix software bugs, networking problems, and hardware malfunctions.
• Ensure positive client relationships.
• Monitor and control work records.
• Assemble job reports.
• Give customers timely and accurate feedback.
• Consult an internal database or outside sources to deliver precise tech solutions.
• Make sure every problem is properly logged.
• Set priorities for and simultaneously handle many open concerns.
• Check-in with clients to make sure their IT systems are completely operational after troubleshooting.
• Give accurate and timely reports.
• Create guides and notes to record technical information.

Job Type: Full-time

Salary: ₹10,000.00 – ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Shift:

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Preferred)

Speak with the employer
+91 8590601327