NetConnect Global Looking for IT Support Specialist at Chennai, Tamil Nadu Full Time

Experience: 3 – 6 Years

Type: Work from Office

Notice Period: 15 Days

We are looking for a motivated and organized System Engineer L1 to join our team. The successful candidate will provide first-level technical support, maintenance, and installation of hardware and software systems. We are looking for someone who can work independently, has excellent problem-solving skills, and possesses strong communication skills to join our IT support team at NetConnect Global. We would love to hear from you if you have what it takes.

Apply Now – Be the Change!

Responsibilities:

• As a System engineer, you will assist end users with application problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins.
• You must maintain high customer service for all support queries and adhere to all service management principles.
• Configuring new systems, imaging / re-imaging of new systems, OS Installations & imaging, Application Software Installation & Deployments.
• You must be able to troubleshoot fundamental network issues, such as ADSL broadband issues, and escalate unresolved calls to the infrastructure support team.
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Must have Active Directory knowledge, creating user accounts, resetting passwords, creating groups etc.
• The ability to maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Take ownership of user problems, resolve the issues on behalf of the user, and communicate progress on time.
• Log all contacts and document all the activities and results accurately and entirely within the incident management tool.
• Identify and escalate tickets requiring urgent attention and action.
• You will be responsible for dealing with and resolving helpdesk requests.
• Log all calls in the Service Desk Call Logging system (Remedy)
• You will be responsible for typical support activities like incident management related to Windows, MAC and Linux platforms using call logging procedures.
• Responsible for providing Level 1 Support and Level 1.5 Support.

Skills Required:

• Mandate-Resolving end-user issues related to AD, ServiceNow, Service desk, Remote support, Outlook, OST/PST, Mac & Windows OS repair, VPN, Firewall, Wi-Fi.

Additional Requirements

• Publishing support documentation to assist staff with requests for information & provide staff training if required.
• Provide stats for the weekly Service Desk report on call trends.
• Open to working in a 24×7 environment with rotating shifts and weeks off.

What We Offer:

• Career and competence support.
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity