Netradyne Technology India Private Limited Hiring For Technical Support Analyst at Bengaluru / Bangalore Full Time

Roles and Responsibilities:
Responsible for monitoring the health of the portal as well as IoT devices.
Provide support and respond to Product-specific escalations
Assist Netradyne team with Customer Complaint Management and Resolution
Participate in 24×7 off-hours / weekend support rotation as needed.
Provide customers with timely and regular feedback on customer reported issues in a courteous and professional manner.
Manage customer configuration and other detail necessary to provide timely support.
Identify and develop knowledge base articles derived from troubleshooting efforts.
Identify product problem areas and provide detailed documentation of the issue.
Assist with troubleshooting documentation to better facilitate Level1 support.
Provide support to remote software upgrades on the customer’s hardware.
Assist in identifying tools and solutions to better troubleshoot technical problems.
Understand all aspects of the product, and proactively debug production issues.
Additional tasks as needed aimed at promoting comprehensive customer support.

Essential Skills :
Minimum of 2 years in Production Server Management experience; troubleshooting, performance, etc
Very good knowledge on Unix and Shell scripting.
Experience with any DBMS systems i.e. Postgres / Oracle / Mongo DB
Familiarization with Help Desk and ticketing systems.
Familiarization with escalation matrix.
Excellent communication skills (Written and verbal).
Ability to work effectively in a team environment.
Motivated and natural curiosity in solving problems.
Strong Ownership

Qualifications and Education Requirements :
BE/ BTECH in a related field