Netskope Looking for IT Support Engineer at Bengaluru, Karnataka Full Time

About Netskope

Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and [email protected]

Job Location – Bangalore

Job Description:
We are looking for an experienced IT Support Engineer with both the technical and interpersonal skills to join our Corporate Engineering Team in India.If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.

Looking for folks with Desktop Support Engineer, IT Service Desk Engineer, IT Support Analyst, Technical Support Engineer,

Responsibilities:
Monitor and resolve user daily requests through a ticket tracking system

Asset tracking and user hardware management using our current tracking systems

Manage hardware inventory and work with vendors to ensure we have adequate IT equipment and peripherals for new hires and upgrades

Work closely with other IT team members to update processes and procedures documentation

Evaluate and recommend hardware setup to keep up with the different vendor changes

Work with various system management tools to enforce security updates and patches

Setup and decommission user accounts to services on-prem and cloud-based in a Single Sign-on environment

Support user systems in a Windows and Mac environment

Coordination and scheduling for testing of audio/visual equipment prior to corporate-wide meeting events

Participate in an on-call rotation schedule including weekends and holidays

Requirements/Qualifications

3+ years of experience in an IT support role for a high growth startup company

3+ years of experience in end-user support in a Microsoft Active Directory environment

3+ years of experience with supporting Mac OSx

Experience in working with audio/video services like Zoom

3+ years of experience with troubleshooting and resolving networking LAN, Wifi and VPN issues

3+ years of experience with MDM tools and system deployments like Jamf, Intune or equivalent

Familiar with application assignment using SSO like PingOne or Okta and reset MFA

Identify, plan, propose and document projects related to improving efficiency and productivity

Excellent customer service skills

Educational Qualifications

Graduates from recognised and accredited universities / Colleges only

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