1-2 Years of experience in Networking Platform.
Responsible for monitoring and supporting high availability of production systems and applications by using the monitoring and diagnostic tools.
Responsible for performing the technical analysis of infrastructure events as they occur across the enterprise systems and work with various support groups, vendors, and 3rd party service providers to resolve them.
Self-motivated, enthusiastic, and able to handle multiple support cases
Experience in IT regarding the support and resolution of hardware and software issues
Desire to learn and develop all necessary technical skills
Strong writing skills to maintain organized documentation
Customer-oriented, and capable of providing high levels of client satisfaction
Collaborate and work well with others