what you”ll do:
Provides leadership for the Manager of IT Operations, the service delivery team, including planning, coaching, recruitment, selection, performance development, and mentoring.
Monitors staff performance, works with employees to implement goals and document progress.
Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
Manages staff to ensure all duties are performed in an accurate and timely manner.
Develops and implements department policies and procedures.
Ensures deadlines and production schedules are met and reallocates workloads as necessary.
Performs resource planning and allocation and supports direct reports in meeting work requirements.
Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.
Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.
Establishes and ensures adherence to budgets, schedules, work plans, and performance requirements
Executes company policies and practices and serves as a channel for company communications.
Assists in managing the computing environment to protect the production applications critical to the success of the business.
Delivers a computer operations environment that meets all service level agreements (e.g., 24/7 availability, response time parameters, etc.) and availability targets.
Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.
Develops and recommends tactical and strategic plans for information processing operations.
Identifies and recommends cost-saving and continuous improvement initiatives within the information processing area.
Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
Develops and maintains team standards and procedures that support departmental standards and procedures.
Manages internal and external communications/escalations on issues.
Understands processing environments for supported products and services.
Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.
Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.
Performs other related duties as assigned.
Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
Who you are :
Minimum 8 – 10 years in a leadership role, preferably in an enterprise level environment.
Bachelor’s degree in Computer Science or a related field or the equivalent combination of education, training, or work experience.
Requires strong management, organizational, team building, coaching and mentoring skills
Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence
Considerable knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance)
Considerable knowledge of IT production administration and operations activities and controls
Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
Technical knowledge of information technology networks, systems, peripherals and software applications
Knowledge of all types of testing (e.g., unit, component, integration, system)
Strong knowledge of Web.Com products and services and business operations
Ability to formulate, implement and evaluate plans, programs, and procedures applicable to the information processing operations
Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions
Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
Grow together Our exciting virtual learning & development programs never cease to amaze us. Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally.
Work with creative & innovative teams At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
Did someone say free domain Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don’t worry! Our employee’s assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
We’ve got you covered We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy – we’ve got your back!
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