NewRocket Looking for ServiceNow Solution Architect ITSM CSM – India at Pune, Maharashtra Full Time

ServiceNow Solutions Architect

India – Remote

Why Us

NewRocket is a ServiceNow Global Elite Partner, delivering solutions that revolutionize the world of work. We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers.

Why You

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for multiple ServiceNow Solution Architects with experience in ANY product domain. We will provide support and guidance to get you up to speed on some of the most amazing projects! .You will have the ability to work on enterprise level projects, across different industry verticals. You will use your skills and experience to come up with innovative solutions to achieve customer goals. We are #GoingBeyond Come join our crew!

The Role

Proven consulting experience as a key technical resource leading the development and delivery of ServiceNow solutions in client environments

Experience with ServiceNow for custom application design and development.

Create and execute development plans as appropriate to meeting changing needs and requirements

Knowledge of ITIL, minimum Foundation level, ideally higher

Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.

Customize ITSM ServiceNow applications

Experience with implementing integrations with ServiceNow ITSM Discovery and Core, CSM (FSM preferred)

Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.

Knowledge of ITIL V3 processes and hands on with ITIL process implementation.

Expert level proficiency in at least four product lines including current CIS certification in at least three of the four

Conduct requirements gathering workshops

What You Will Be Doing

Help integration team in planning and packaging the ServiceNow integration solution

Lead workshops or integration/implementation projects as the SME in your field.

Work with Sales/Presales team on Demo and Proof of Value for prospective customers.

Conduct requirements Analysis sessions and customer workshop

Troubleshoot and support ServiceNow based applications and systems

Draft use cases and functional requirements, proposal, SOW documents for solutions

Reviewing and providing guidance on functional requirements documentation

May provide technical assistance in a pre-sales capacity

Design custom or product-based solutions based on ServiceNow applications

What You Bring Along

Experience with ServiceNow ITSM, CSM, ITOM, GRC/IRM, ITBM products

Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space including the ability to socialize ideas, make recommendations and gather team consensus to move projects forward.

10+ years of experience in IT infrastructure and application development space.

5+ years of client facing consulting experience.

5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow (or BMC Remedy, etc.)

Passion in engineering science and technology. Applying principles and techniques to the design implementation of customer solutions.

Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.

Experience with IT systems and technology platforms

Adapts quickly in a fast-paced environment!

Education:
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience]

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact [email protected]