Nexdigm Looking for Deputy Manager – IT – Pune at Pashan, Pune, Maharashtra Full Time

Location City

Pune

Department

IT Infrastructure

Experience

8 – 14 Years

Salary

–

Designation

Deputy Manager

Total Position

2

Employee Type

Permanent

Job Description

What’s in it for you? This role will give you the opportunity andresponsibility to Build/Maintain the IT Team. As you work across variousdomains in the IT team/IT Infrastructure & Project/Vendor Management , youwill gain exposure to the team leading, communication, management etc. Further,SKPs culture will also provide you the freedom to handle your responsibilitieswhich will contribute to your personal as well as professional growth.

Skillsets we would like to see you exhibit,

Role specific skillsets:
The ITIS role is to:
Ensure alignment of IT infrastructure and Security initiatives with business objectives of the organization.

Provide administrative direction and support for daily operational activities of the ITIS team

Manage organizational compliance to current and future IT security standards (Latest ISO 27001 standard) and ensure successful audits.

Plan, organize, and manage staff and operations to ensure stable operation of the organization’s IT infrastructure particularly Helpdesk services.

Plan and coordinate with server and network team in the design, installation, and connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets.

Responsibilities

Infrastructure Management

Ensure deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals as well as any systems that support successful operation of the above.

Manage installation of new (in-house or remote) hardware and software across the organization’s network.

Ensure that any new software integration into company systems meets functional requirements

Technical Support

Oversee provision of end-user services, including help desk and technical support services.

Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

Lead the Technology Infrastructure Team in operational imperatives, including planning of support for new projects as well as organizing and deploying required resources.

Manage IT staffing, including supervision, scheduling, development, evaluation, and Report Violation of Firm Policies to Manager.

Asset Management

Practice asset management for IT hardware, software, and other technology equipment including component inventory, software licensing and maintain related documentation. Participate in review of the asset management process.

Conduct and report software/hardware asset reconciliation and audit activities on a timely basis, including licensing, warranty, and maintenance/support contract information.

Vendor Management

Develop and establish, or review, implement or validate, and enforce vendor guidelines, service level agreements for all vendors of the organization.

Compliance and Audit

Ensure compliance to all client mandated security requirements and conduct (or assist in) audits conducted by clients to validate our compliance to their requirements.

Oversee usage monitoring of all IT assets and ensure recording of all findings, changes, physical location, and incidences of support.

Generate, distribute, and review relevant infrastructure management reports.

Supervise all investigations into problematic activity and provide on-going communication with senior management.

Security

Assist in managing organizational and project Business Continuity and Disaster Recovery Plans.

Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.

Operational Management

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Direct research on potential technology solutions in support of procurement efforts.
• Keep current with the latest technologies.
• Approve and oversee projects and project portfolio.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities

Commercial Awareness: Able to understand the key business issues that affect profitability and growth of an enterprise and takes appropriate action to maximise success.

Customer Service: Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.

Diversity: Treats all individuals with respect, responds sensitively to differences and encourages others to do likewise.

Independence: Actions based on own convictions rather than on a desire to please others. Is prepared to challenge others and has the courage to stand up for what they believe to be right.

Interpersonal Sensitivity: Awareness of other people and environment and own impact on these. Actions indicate a consideration for the feelings and needs of others, (but not to be confused with ‘sympathy’).

Leading People: Motivates, enables and inspires others to succeed, utilising appropriate styles. Has a clear vision of what is required and acts as a positive role model.

Openness to Change: Proactively supports change and effectively adapts his/her approach to suit changing circumstances or requirements.

Organisational Collaboration: Capacity to perceive the impact and implications of decisions and activities on other parts of the organisation. Actions taken are focussed on the organisation. Working with others towards a common purpose.

People Development: Developing the skills and competencies of subordinates through training and development activities related to current and future jobs.

Strategic Perspective: Takes account of a wide range of longer-term issues, opportunities and contingencies. Identifies the means of implementing plans in line with the vision and direction.