Job Summary
The purpose of this position is to provide technical assistance to the NICE Cloud Networking Team, coordinating and participating in the design, deployment, operation and maintenance of NICE’s customer cloud hosted network and security infrastructure, while also resolving customer issues that require direct access to the network and security infrastructure, and acting in an appropriate professional working style.
Required Skills
Network and security administration tasks using industry-standard network equipment and software.
4-7 Years of experience in managing Network & Security Infrastructure and administration of associated software and tools.
Minimum 3 Year of Experience with AWS Cloud & managing AWS network stacks and Palo Alto is a mandatory.
Experience operating and maintaining network devices and security products like Palo Alto, Cisco, F5, and other industry-leading network hardware and software.
Experience deploying and supporting IP networks and associated network technologies.
Establishing, configuring & troubleshooting VPN tunnel related works.
Deep understanding on IPSEC protocol, the TCP/IP stack, how a layer 7 FW processes packets. SSL protocol
Design and testing of network and security infrastructure, including routers, switches, firewalls, VPN, WAN and other support systems.
Configuring & troubleshooting URL / AWS & F5 load balancer related works.
Demonstrated ability to resolve complex technical issues. Encouraging free and open exchange of technical ideas and suggestions and working with regional and global management to implement approved projects.
Demonstrated ability to install and deploy network routers, firewalls, switches, and other support systems as needed to support corporate and hosted capacity, performance, security, or product functionality requirements.
Experience implementing and supporting a production multi-tenant architecture
Demonstrated ability to prepare, review, test, and deploy network configuration and security software to perform administrative tasks as assigned.
Ability to act as part of NICE Infrastructure Cloud Operations, continuously sharing information and assisting on tasks with other team members.
Ability to provide excellent and ongoing support to other NICE business teams as needed to solve customer and product issues in a timely manner.
Demonstrated ability to deal directly with internal and external customers in a friendly, supportive manner to troubleshoot and solve complex technical issues regarding NICE hosted performance, security, availability, and reliability
Ability to work with or understanding of URL deployments and troubleshooting.
Ability to work in rotational shifts (IST, BST & PST time zone) and weekends as and when required.
Education-
Bachelors or Master’s degree in Computer Science, Engineering or other technical discipline or equivalent experience.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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