IT Technical Support engineer will support day to day IT operations for APAC region
Bachelor’s Degree in any stream with minimum of 4 to 7 years of experience in IT Technical Support or End User Computing.
(M) – Mandatory Skills
Windows 10/11 troubleshooting experience (M)
Troubleshooting experience with HP Laptop Hardware (M)
Basic knowledge & experience in wired & wireless networking (M)
Experience in providing remote support to employees for their Desktop/Laptop issues (M)
Experience with ticketing tool like Service-Now & BMC Remedy (M)
Knowledge of Active Directory Users and Computers (M)
Apple Mac configuration & troubleshooting will be an advantage
Experience with Office 365 client support
Network Printer installation / troubleshooting
Experience with Application Installation like MS-Office, Cisco Softphone, Symantec End-Point Protection Antivirus, etc.
SCCM CB – experience with imaging and SCCM client troubleshooting
Good understanding of Desktop/Laptop imaging will be an advantage.
Managing Conference Room systems like Polycom, Cisco etc.
Experience with enterprise Application Installation and support, like MS-Office, Cisco Softphone, Symantec End-Point Protection, Sophos Antivirus, PGP, Teams, etc
Generic knowledge & abilities such as Internet connectivity of an enterprise, finding a workaround for an issue, documentation using Excel, Word & Visio
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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