NielsenIQ Looking for Client Solution Architect at Vadodara, Gujarat Full Time

Job Description

Job Description

The Client Solution Architect is a client facing role, leading and driving the operational design of our client offering to ensure it meets clients’ requirements while maintaining the NielsenIQ offer in the marketplace in a sustainable manner. In this role you have to have an “end to end” knowledge regarding the production processes, to be able to present these explicitly to the client and to depict complex processes in a comprehensible manner.

Accountabilities:
Key accountabilities (this area is not a detailed description of activities on the job):

Manages a dedicated set of clients within a specific industry group and maintain a strong relationship with them

Acts as the advocate of clients to constantly improve our technical solutions and processes in order to meet our competitive position as market leader; understands and takes into account the costing behind solution implementations

Advises, suggests, and discusses solutions with the client and commercial team in regard to client requirements, and plays an “interface role” between client, commercial teams and Operations

Responsible for the efficient layout of the databases, including the submission of proactive suggestions to the client to simplify the databases and to speed up the processes

Ensure direct communication with the client (face to face, phone, mail), especially in case of escalations, but also covers regular client engagement meetings including, ability to facilitate face to face meetings for clients without dedicated Client Solution Architect within the industry

Builds market knowledge both locally as regionally to ensure capability of consulting clients proactively on industry trends and recommend data improvements

Generates status reports for client projects and supervises the performance regarding the expectations

Keep track of contractual obligations in relation to quality and prioritizes workload/escalates accordingly to mitigate potential penalty risks

Coordination of technical specifications directly with the client

Build a strong network and NielsenIQ image at client side to support NPS score.

Requirements:
Work experience:
Industry experience or significant NielsenIQ Company cross functional experience and understanding

Education:
Bachelor’s degree or equivalent experience

Skills and knowledge:
Strong technical understanding of the operations production platforms and capabilities in order to be able to understand the necessary translation of client requirements into a technical specification in Global Technology and Operation (GTO)

Excellent relationship management skills to effectively liaise with clients, commercial and operational teams

Experienced business acumen

Profound combination of deep operational skills with client orientation and perception

Excellent communication skills (verbal and written)

Enhanced project management skills

Ability to manage a varied and unpredictable workload with minimum supervision

Presentation skills

Problem solving and decision making skills combined with ability to drive projects forward

Very good Excel knowledge and computer literate.

Experienced decision maker who is able to drive projects forward

Active listening capabilities to secure the deliveries are in line with client expectations

Proficient level of both written and spoken English is a must.

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/