Nium Looking for Senior Application Technical Support Engineer at Bengaluru, Karnataka Full Time

At Nium, we are changing the world one transaction at a time. By eliminating the complexity in global payments, we are moving the world closer to a future of frictionless commerce. It’s our modular platform that helps businesses pay and get paid across the globe with services for pay-outs, pay-ins, card issuance, crypto-as-a-service, and banking-as-a-service.

Once connected to our platform, businesses can pay out in more than 100 currencies to over 190 countries – 85 of which in real time. Funds can be received in 27 markets, including Southeast Asia, UK, Hong Kong, Singapore, Australia, India, and the US. Our growing card issuance business is already available in 34 countries, including Europe (SEPA), the UK, Australia and Singapore. And our license portfolio covers 11 of the world’s jurisdictions, enabling seamless global payments and rapid integration, regardless of geography.

And now we’re building a world-class team to help us bring our mission of powering a future of frictionless commerce to life. If you’re a risk taker, a maverick who embraces our values of simply, better, together. If you see the world as it should be, not what it is. If you’re a problem solver and a builder, then be a part of our element of success, and come join us today.

Requirements

5+ yrs experience in Supporting production applications on AWS or other cloud platforms.

Good knowledge of RDBMS(PostgreSQL or MSSQL) and NoSQL databases.

Strong experience handling of Node.js ,Express.js & Javascript web application

Willing to work in day/night shifts.

Understanding of troubleshooting and monitoring microservice and serverless architectures

Working knowledge of containerisation technology and various orchestration platforms e.g. Docker, Kubernetes etc. for troubleshooting and monitoring purposes

Experience in build and deploy automation tools (Ansible/Jenkins/Chef)

Experienced in release and change management, incident and problem management both from a technology and process perspective.

Familiar with Server log Management.

Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus

Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus

Ability to Diagnose and Troubleshoot Technical Issues

Experienced in monitoring tools, frameworks and processes

Excellent interpersonal skills

Experience with one or more case handling tools like:
Freshdesk

Zendesk

JIRA

BMC Remedy

CA Unicenter ServiceDesk

Skilled at triaging and root cause analysis

Ability to provide step-by-step technical help, both written and verbal

About Us:
We, at Nium, are on a mission to transform modern money movement. We are driven by our co-created values of “seek the simple”, “make it better” and “win it together”.

These aren’t just buzzwords; they’re how we do business every day and owned by each and every employee at Nium. We create new rules and new possibilities for a world of open money.

We are looking for owners who can:
Cut through chaos and ambiguity to simplify complexity at speed and scale

Remain restless, brave and passionate, taking accountability to constantly create something better

Transcend borders to collaborate with trust, empathy and compassion nium.com

Benefits

Comprehensive Health Insurance

Training & Development

24×7 Employee Assistance Program

Recognition framework

Generous Parental and Family leave