Nium Looking for Technical Support Engineer at Chennai, Tamil Nadu Full Time

Nium: A global leader in modern money movement

At Nium, we are changing the world one transaction at a time. By eliminating the complexity in global payments, we are moving the world closer to a future of frictionless commerce. It’s our modular platform that helps businesses pay and get paid across the globe with services for pay-outs, pay-ins, card issuance, crypto-as-a-service, and banking-as-a-service.

Once connected to our platform, businesses can pay out in more than 100 currencies to over 190 countries – 85 of which in real time. Funds can be received in 27 markets, including Southeast Asia, UK, Hong Kong, Singapore, Australia, India, and the US. Our growing card issuance business is already available in 34 countries, including Europe (SEPA), the UK, Australia and Singapore. And our license portfolio covers 11 of the world’s jurisdictions, enabling seamless global payments and rapid integration, regardless of geography.

And now we’re building a world-class team to help us bring our mission of powering a future of frictionless commerce to life. If you’re a risk taker, a maverick who embraces our values of simply, better, together. If you see the world as it should be, not what it is. If you’re a problem solver and a builder, then be a part of our element of success, and come join us today.

Requirements

About the role:
To help accelerate our growth further Nium is looking for a Tech Support Engineer. Tech Support team’s goal is to offer better customer service and manage anything happens in live/production environment. Nium is one of the beasts to use all the latest tools for support functions. Tools like Kibana, Nagios, cloud watch enables us to have greater visibility of our services offered to clients and eventually makes our system available round the clock, our up-time is always greater than 99.95%. In tech support function we always make sure to automate all manual efforts, hand hold all incidents and resolve it on time and manage vendors. Makes us to be very effective in problem-solving skills. Analytical tool like Clever tap helps to derive deep user insights, implement powerful segmentation, and deliver personalized messages to improve customer engagement and drive business growth

The Support role will be 24*7 base on Mumbai or Chennai location.

What we want you to do here:
3+ yrs. experience in Supporting production applications on AWS or other cloud platforms.

Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.

Willing to work in day/night shifts.

Understanding of troubleshooting and monitoring microservice and serverless architectures.

Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes.

Experience in build and deploy automation tools (Ansible/Jenkins/Chef).

Experienced in release and change management, incident, and problem management both from a technology and process perspective.

Familiar with Server log Management with tool like ELK, Kibana.

Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus.

Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus.

Ability to Diagnose and Troubleshoot Technical Issues.

Ability to work Proactively to identify the issue with the help of log monitoring.

Experienced in monitoring tools, frameworks, and processes.

Excellent interpersonal skills.

Experience with one or more case handling tools like:
o Freshdesk

o Zendesk

o JIRA

Skilled at triaging and root cause analysis.

Ability to provide step-by-step technical help, both written and verbal

What would a day in your life @ Nium look like?

Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry

Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable

Attract, develop and retain high-potential talent

Generating editorial ideas and concepts

Overseeing content planning and production

Recruit and manage outside agencies and freelancers to grow our capacity, and leverage our subject matter experts to drive and scale the production of compelling content

Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment

Measure the impact of our content strategy as well as the performance of individual assets, and proactively refine our resource allocation and prioritization accordingly;

Work with the VP, Global Brand to ensure Nium’s brand and voice are used consistently and effectively, evolving in lockstep with the company’s projected growth;

Own the distribution and promotion strategy for any content you and your team create, in partnership with channel owners in Growth Marketing