NOKIA Looking for Engineer Technical Support at Chennai, Tamil Nadu Full Time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Providing Product Line level technical support through Case handling process for Nokia Core products (SDM /IMS portfolio of NT-HLR, One EIR, One NDS, CMS-8200, CFX 5000, iNUM).

Handling support requests assigned via NCT tool. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Member of 24/7 emergency on-call rotation. Participating escalation management and product support practice development activities.

Are you passionate about solving problems?

As part of our team, you will:
Provides technical support with a bent of mind towards advanced trouble shooting as part of 24×7 Emergency/Outage handling

• Participate in or develop detailed designs of the Core Network in the logical order of network level designs, network element designs, and data-fill.
• Translate business and technical requirements into solutions designs detailing the functionalities, protocols, interfaces, parameters and configuration necessary to implement the solution.
• Quality production, documentation and implementation of configuration changes.
• Adherence of new design to the design guidelines/strategies.
• Impact assessment of configuration changes on services, performance and revenue.
• Specification of testing required for each change.
• Optimizing implementation changes.
• Timely production of designs and configuration changes.
• Development of tools for configuration changes.
• Consultancy on Design/Configuration issues
• Participation in Project teams representing Design/Configuration. Seamless implementation of changes in the Core Network
• Assess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts. More specifically this would involve performing network impact assessment and developing a test regime to mitigate exposure.
• Develop and execute test plans, implementation plans, procedures, test specs and test cases.
• Engage relevant groups within VHA and third parties identified within the verification & acceptance process to verify and sign-off test results.
• Implementation activities included are configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, and re-parenting.
• Ensure implementation is in accordance with detailed designs and project timeframes.
• Review, coordinate and manage installation, commissioning and implementation activities procured from vendors or third parties.
• Develop or review implementation and fallback procedures.
• Undertake technical acceptance of the solutions implemented in the model or test environment.

Your skills and experience

Deep knowledge of IMS Network and functionality of products such as Nokia CFX 5000, CMS 8200 HSS, iNUM, DRA. Preferable understanding of 3rd party products of NetNumber.

Familiar with IMS, VoLTE call flows, LTE networks and interfaces.

IP networks knowledge.

Good troubleshooting skills. Should be familiar with all troubleshooting tools.

Excellent hands-on experience on Linux, Kubernetes

Should be familiar and have expertise in Cloud infrastructure.

Have skills on Hardware troubleshooting with HP, IBM, ATCA.

Provide follow-up & ensure good co-ordination with Technical Support teams.

Good communication Skills.

Willingness to travel and experience about customer networks

Nice to Have

Be able to commission and integrate Core nodes independently

Has advanced troubleshooting skills on telecom platforms

Has been working in the role of technical support, customer service, SW roll-out/upgrade projects

Preferred experience on Nokia equipment.

Willingness to travel and experience about customer networks

Should be familiar with case handling tools Salesforce

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.