NOKIA Looking for It Service Owner Printing Services at Bengaluru, Karnataka Full Time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.

Within Strategy and Technology, you will be part of the Infrastructure team,, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia’s entire workforce and upholds the technology for almost every single interaction of the company’s business.

This includes the continuous advancement of our Digital Workplace and IT support to a global community of end-users. Our aim is to keep our end-users satisfied every day and provide the tools and processes that create a great user experience and allow maximum productivity.

What you will learn and contribute to

The IT Service Owner Printing Services is gloablly accountable for Printing and realted services in Nokia. As such he/she is responsible for all operational, techniacl and finacial aspects of the services in scope. He/she ensures service delivery according to the defined quality criteria and aims for continues improvement of end-user experience and satisfaction with the provided solutions.

Responsibilities and Duties

Strategic and tacticla planning, definition of the service roadmap

Planning and Controlling of Service cost

Opperational service management (Change and Inciednt Management)

Managing service provider(s)

Handling of escalations

End-user communication, support and ensure Service Desk and Onsite Support are best in class.

Acting as a global SPOC for Output devices

Ensuring security scanning, patching, and remediation

Supporting applications requiring output devices

Performing SOX Compliance validation

Drive continuous service improvement through technical and process optimization.

Involvement in output device projects and service enhancements

Your skills and experience

Professional skills and experience

Degree in Engineering, Statistics, Computer Science, or related field from recognized university

5 years of relevant professional experience

Experiences in international IT Delivery organizations is a plus

Technical analysis skills for output device

Service Now (SNOW) experience

Ability to communicate on different levels (End-User, Technical staff, Management)

DevOps and Agile Principles

Understand Process and policies

Understand Industry, Market and Technology

Basic knowledge of MS Office 365 / MS Azure / Active Directory / Network knowledge / scripting skills / programming

Technical leadership and out of the box thinking

Fluent English language

Personal Attributes:
Strong cross-functional skills, transcending across global teams

The ability to analyze, model and interpret data in a business context

Strong analytical skills and high level of mathematical ability

Leadership skills with the ability to build and develop teams as well as the ability to break down barriers / silos

Ability to work under minimum supervision

Excellent written and verbal communication skills

Demonstrates a high passion and drive

Ambitious and willing to go the extra mile

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.