NOKIA Looking for Technical Support Manager – Cloud Platform at Chennai, Tamil Nadu Full Time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The Team you’ll be part of

Cloud and Network Services

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

This vital role requires both in-depth & wider Cloud technology experience in customer facing environment. Also, critical to this role is the need for an acute understanding of the impact of mission critical activities in CLOUD. Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment. The following gives a brief idea on the responsibilities and activities that a Technical Support Manager is responsible for:

Nokia is looking for a Technical Support Manager for CloudBand 3LS Care Support team responsible for some of the products (CBIS/NCS) under its portfolio of CloudBand.

Responsibilities:
Technically Managing and Leading team, which is customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions.

In this role, you will need to coordinate between Customer (Internal / External) and the CloudBand product unit (Tier4 and/or R&D) for escalated issues needing management attention.

You are required to be a strong leader, Great people manager, team player. Should always starve for improving the competence of the team to increase the overall knowledge/capability thus productivity of the team.

You will be responsible for meeting the overall KPIs, SLAs of the CARE Tickets for all the customers of Europe, North America and Latin America using CloudBand products.

The list is just an example of the most frequent tasks of a Technical Support Manager. Being the Technical Support Manager opens the door for the world full of challenges and opportunities. Working with the teams supporting the enterprise telco cloud solutions gives the unique chance to work and be the part of the team developing the core infrastructure used in the development of the 5G networks.

Key Interfaces:
GBC CAPMs/CADMs/BGDMs

GBC Market Leaders/Delegates

End Customer (Whenever necessary)

3rd Party Vendor SPOC (SubCo/Contractual FTE management)

CNS CN GC Business office (Financial, WP Forecast)

CNS CN GC Process Leader

CNS CN GC Care Practice Manager/Performance Manager/Cost Manager

Your skills and experience

Qualifications Required:
Master’s or bachelor’s degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.

13+ Years of Technical Support experience with strong people management skills and experience in the same for least 3-5 years, previous debugging skills in tech support world, strong communication skills, should be ready to work under stressful environment during emergencies in network.

Working experience with Linux distributions (RHEL, CENTOS etc.), Telecom products especially call processing (3G/4G/VoLTE).

Knowledge of data centers/web servers, IP Networking, Cloud computing/ Virtualization, common network protocols and troubleshooting tools.

Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions

Fluent in reading, writing, and speaking in English. Should be able to communicate effectively in English with customers via email, chat or phone.

Experience in Telco cloud (e.g., ETSI MANO, OpenStack, SDN, Open-O, ONAP, SRIOV, OVS, DPDK)

Skills & Behaviors: Self-driven, strong communication skills, able to lead and drive team to consensus, work experience in cloud computing/telco domain preferred

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

international teams with balanced

composition, getting to work with colleagues from

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.