NOKIA Looking for Technical Support Specialist – Security at Chennai, Tamil Nadu Full Time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

You will work in the next generation Cybersecurity Dome (XDR solution) product technical support and will also have opportunities to participate in projects. The applications would be running in Cloud Native architecture and in Software-as-a-Service model with on-premises components as well. This is an exciting opportunity with a fun team that values trust and autonomy.

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will:
be the face of Nokia and Create great customer experience

Work as SME to provide L3 Technical Support on Nokia’s the next generation

Cybersecurity Dome (XDR solution) product and participate in 24×7 production support

Contribute with improvement ideas, Improve your knowledge and Help other team members to succeed

Debugging of problems: identifying and viewing logs, troubleshooting complex issues involving E2E analysis

Regular update of Case Handling tools (SF/Jira), follow-up with R&D & frequent communication towards customer on escalated topics

Ensures documentation and implementation of best practices / learnings

Your skills and experience

You have:
Bachelor´s degree or equivalent experience required

9+ yrs of experience with demonstrated passion and achievement for technology in the areas described below and customer satisfaction

Strong in fundamentals including Networking, OS concepts, Virtualization, Security etc.

Worked on Microservices Containers (Kubernetes/Docker, CKA is an advantage)

Worked on Areas of Telecommunication networking (Core/Access) and know the 5G architecture

Worked on Networking and Cybersecurity (TCP/IP v4/v6, Firewalls/iptables, worked on any cybersecurity related solutions like Endpoint Security, Azure Sentinel is an advantage)

Design, Implement and Maintain Cloud infrastructure and services OR Knowledge on Cloud Concepts (Azure, XaaS etc.., worked on any Public Cloud is an advantage)

Skills & Behaviours: Self-driven, strong communication skills, able to lead and drive the customer troubleshooting calls

It would be nice if you also had:
Azure or any public cloud certifications

Knowledge on IaaS (e.g:– Openstack, RH OCP is an advantage) , Virtualisation (e.g:- vSphere/vCloud) and Software Defined Networking (SDN e.g:- nuage, Openflow)

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.