MAJOR JOB ACCOUNTABILITIES
Technical Functions – Oversee assigned staff within areas of responsibility (e.g., technical support, network administration, telecommunications, system administration, database administration, telecommunications, network control, strategic technology solutions, speech solutions, professional services, engineering, etc.), continuously evaluating the performance of each area to ensure the smooth and efficient operation according to established policies and procedures
our ability to meet the future technological needs of the Company
efficiency and effectiveness of professional or technical services
quality needs of the end-user while adhering to established policies and procedures
management, outlining efforts to maintain a quality staff
Employee and Personal Leadership Development – Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges
and retain the talent necessary to achieve established goals and objectives
Professional Services Functions – May lead and direct the analysis, design, writing, and revising of all professional services solutions, such as Interactive Voice Response (IVR) and speech recognition programs, ensuring they exceed the clients’ expectations
Team Interfaces – Establish and maintain a professional relationship with team members and department contacts
Budget Assistance – Assist supervisor with reviewing all charges and ensuring they are accurate for respective portion of annual budget
Mental and Physical Requirements – –
Related Duties as Assigned – –
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Notified® is a business segment within Intrado, and is the world’s only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified’s PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications – earnings calls, regulatory filings, press releases, investor days, and IR Websites – to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.
At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.
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