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Software Developer
Novartis India Looking for Assoc Director – IT Service Management(ITSM; ITIL) at Hyderabad, Telangana, India Full Time
About The Role Location: Hyderabad
About the role: Developing and implementing a transition plan that defines the scope of the project, timelines, and breakthroughs
Your responsibilities include, but are not limited to
- Oversee end-to-end transition of applications from projects to operations (or) site/ business led application to operations and ensure its stability, integrity and business continuity. Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs
- Track and lead incidents / service requests where applicable during hypercare, including all below aspects before the application is handed over. Identify, log, categorize, prioritize, resolve incidents and raise a problem if required. Ensure that incidents are followed up and solved appropriately
- Manage the lifecycle of incidents and minimize their adverse impact on business operations.Identify, investigate, and report on incidents and review findings with key partners
- Coordinate crisis management with relevant customers, if required. Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences
- Ensure alignment to documented operational procedures to maintain system integrity. Ensure that configuration items are identified, accounted, reported, verified and audited (where applicable)
- Ensure proper user and access management. Ensure appropriate operational service documentation is created and accepted by customers
- Identify potential improvement areas for the owned system or application and connected services. Collect and distribute knowledge about systems and services to enable effective support
- Take accountability to ensure adherence with Security and Compliance policies and procedures within Transitions service scope. Ensure ISRM compliance requirements implementation and adherence
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
- 10+ years of IT experience
- Good awareness of all IT processes (ITIL)
- Experience in Transition, Transformation Planning and Execution
- High level of customer focus with proven problem solving skills
- Experience in leading IT Management Tool suite and Process services
- Handle both IT and Non-IT customers
- Experience of working in IGM classified environment
Why consider Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:
https://www.novartis.com/about/strategy/people-and-culture
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network
Division
Operations
Business Unit
DATA, DIGITAL & IT
Work Location
Hyderabad, AP
Company/Legal Entity
Nov Hltcr Shared Services Ind
Functional Area
Technology Transformation
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
No
