Novartis Looking for Global Lead GCC & NOC Service, Digital IT at Hyderabad, Telangana Full Time

2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact! This is one such role!

Are you ready to make a difference?

• Be responsible for the daily monitoring and operations of all IT Infrastructure Services and Systems around the globe. Ensure solid and continuous service delivery.
• Own command and operations view and execution, Operational excellence of the IT Infrastructure Services and the definition of value adding critical metrics, SLAs and OLAs
• Proactively lead performance across the board to ensure SLAs and critical metrics are achieved, Identify, establish, and implement key ITIL Practices, Support and ensure compliance to defined IT Governance controls, standards, and practices.
• Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
• IT Infrastructure Management, IT Service Management Practices (preferred ITIL Managing Professional), Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
• Systems Integration & Build (Dev-Ops mentality and full solution lifecycle understanding from idea to retirement)
• Outstanding reasoning and decision-making skills, Documented experience working across IT Teams
• Consistent track record to establish and maintain strong long-term relationships, communications and interact professionally with a diverse group of Executives, Managers, and Domain Experts in IT, Customer and service first demeanor

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

What you’ll bring to the role:

• University degree in Computer Science or comparable education
• 10 – 15 years of IT experience in operations and system management.
• More than 10 years of experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
• Track record in delivering multinational projects on time, quality and budget Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.
• Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.
• Stable, compliant, secure and efficient operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY, Services are led within SLA/OLA critical metrics, Learning Agility, Ability to evaluate and launch new services & capabilities, Productivity gains and defect reduction through continuous improvement, Application performance and availability, Process and compliance setup is applied and adhered

Desirable Requirements:

• 10 year’s experience in managing managers
• More than 10 years of experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.

#Orbit

Why Sandoz?500 million patients were touched by Sandoz generic and biosimilar medicines in 2021and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could achieve here at Sandoz!

Commitment to Diversity & Inclusion:
Sandoz is committed to building an outstanding, inclusive work environment and diverse teams are presentative of the patients and communities we serve

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here:

https://talentnetwork.novartis.com/sandoztalentpool

Division

Novartis Technical Operations

Business Unit

NTO SANDOZ TECHOPS

Country

India

Work Location

Hyderabad, AP

Company/Legal Entity

Sdz Pvt Ind

Functional Area

Technology Transformation

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No