> Respond to technical support requests from end-users via phone, email, or in-person.
> Provide prompt and courteous customer service and technical assistance to end-users in a professional manner.
> Troubleshoot hardware and software issues related to desktops, laptops, printers, and other IT equipment.
> Install, configure and maintain software applications on end-user devices.
> Monitor and troubleshoot issues related to end-user systems, networking, and server infrastructure.
> Ensure software patches and updates are installed in a timely manner and antivirus software remains up-to-date.
> Work with other members of the IT support team to enhance and maintain our IT documentation and knowledge base.
> Participate in training sessions and self-study to update technical skills.
> Complete other duties as assigned.
REQUIREMENT
> Bachelor’s degree in Computer Science, Information Systems, or related field.
> Strong analytical and troubleshooting skills.
> Excellent verbal and written communication skills.
> Customer-oriented mindset with strong interpersonal skills.
> Knowledge of Windows operating systems, Microsoft Office, and basic networking concepts.
> Ability to work independently with minimal supervision.
> Willingness to learn new technologies and tools in a fast-paced environment.
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