About the department
Manufacturing IT unit is responsible for many global IT systems at Novo Nordisk including the operations, maintenance, support, and development of these systems. The systems are used on a global scale across business areas and are critical to the execution of key business processes such as manufacturing and supply chain etc.
The Position
This position is for IT Product Manager for LABs reporting to the Head of the Manufacturing IT GBS. The LABs team in Manufacturing IT (MIT) works in an agile setup, closely integrated with colleagues from Manufacturing IT and Line of Business in Denmark. The LABs solutions are among the most critical IT systems in Novo Nordisk and are used 24×7 by thousands of users worldwide covering our QC (Quality Check) processes. Currently the portfolio consists of enterprise systems global LIMS, Empower, Biograph, Chromeleon, Production Environmental Monitoring Systems etc.
As the IT Product Manager you will be responsible for:
Service Delivery Management: Overall responsible for the quality and timeliness of service and performance for Agile Teams. You will be ensuring future demand from organic growth and projects is understood and factored into capacity plans for all associated systems. You will act as the single point of contact towards other functional areas and analyze the impact of different initiatives on system and service delivery. You will manage the portfolio of large and small scale GxP systems and non-GxP systems including transfer of systems into MIT GBS portfolio.
Team Management: Manage a small team of key SMEs (Subject Matter Experts) and Architects while managing all deliveries and contributions for the operation and development of systems. This includes monitoring, controlling, and supporting service delivery teams ensuring systems, methodologies, offerings, and procedures are in place and followed with an accountability for the quality of Service and performance.
Stakeholder Management: Maintaining good relationships with business Owners, delivery team, vendors to improve the overall services and provide required support from system and service organization.
Vendor Management: Act as LABs delivery teams’ focal point of contact to ensure that systems are in supported state and help executing initiatives in the system management scope while supporting system managers to manage system budget and compliance.
Qualifications
Graduates/ Post-graduates with overall 15+ years of experience in IT and 8+ years of pharmaceutical industry experience. IT Service delivery/ IT Service delivery Management experience is a must.
Experience of working in service delivery setups having operations and development scope with internal and external teams.
Ability to negotiate deliveries and timeline keeping in the best interest of People, Process and Business.
Knowledge and experience of working in Agile & DevOPs setup will be preferred.
Experience to manage critical and major incidents related to the portfolio of IT systems, compliance, audit, and inspection readiness for systems.
Experience in managing life cycle of the IT system portfolio by appropriately forecasting resources (people and budget).
Knowledge in ITIL, GxP, Lab Informatics is preferred.
Prior people management and vendor management experience is a required.
Excellent writing, verbal, presentation, communication, and consensus building skills. You have high cultural sensitivity and ability to work across cultures. Above all you have passion for excellence with a concise, precise, and effective approach to problem solving and decision making.
Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energies us to perform our best at work. Ultimately, life is why we’re all here – to ensure that people can lead a life independent of chronic disease.
Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Deadline
13th October 2022
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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