Novo Nordisk Looking for Service Manager II- IT Infrastructure at Bengaluru, Karnataka, India Full Time

Department – GITO PI (Production infrastructure)

Does your motivation come from challenges and working in a dynamic environment? Is your ambition to create visible results? Are you enthusiastic about understanding the business and bringing attention to key business challenges? Then we might have the right position for you. Apply Now!

About The Department

DD (Digital, Data) & IT GBS was established in February 2010. From the beginning in 2010, the unit has grown to 500+ employees till date. The main role of DD & IT GBS India is to ‘manage’ IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management.

The Position

As a Service Manager you are responsible for System Management activities for one or more Product Supply IT Infrastructure Services and cover tasks ranging from operational support, advising on quality planning, approving quality related deliverables, to the release of the Service/System for use and the subsequent operation and maintenance thereof.

You Will Be Entrusted With The Below Responsibilities

The work requires close collaboration with the QC/QA departments, Project management teams and stakeholders in line of business. The position holder also needs to be proactive in engaging in close dialogue with the IT architects, IT specialists and stakeholders across Product Supply IT including Production facilities and Datacentres globally to create and improve awareness on System Management capabilities.

• Manage Operations of IT Infrastructure and Security services. With SLAs(service level agreement).
• Responsible for services being delivered in a GxP compliant manner as per NN Quality norms.
• Work closely with technical SMEs to ensure availability of system and support for end users.
• Responsible for ITIL process management such as Incident, Problem, Change and Release management.
• Face Audit and Inspections when required and ensure that the system/services are always audit/inspection ready.

Qualifications

• Bachelor’s or master’s degree in engineering, computer science (or equivalent) with 6+ years of experience working within IT Infra, IT Compliance and Quality consultancy services.
• 2+ years of working with key stakeholders and decision makers outside India in a cross-functional, international environment.
• Service level agreement management experience from an international service or consultancy firm.
• Work experience and good knowledge in Life cycle management of IT infrastructure, Quality & Compliance requirements in pharmaceutical industry, GxP knowledge will be an advantage.
• IT Process knowledge and basic project management experience.
• Experience in supporting CFR 21 Part 11 validated systems will be a plus.
• Technical competences within relevant service technologies are an advantage but not a requirement.
• Understanding of ITSM process and system preferably knows ITIL Foundation.
• Experience from working in a large global complex organisation is an advantage

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We’re in-spired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific re-search, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here – to ensure that people can lead a life independent of chronic disease.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Apply Now!

Deadline

19th May 2023.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.