This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.
Manage and support all the systems in the hotel.
Provide In-house guest IT related matter troubleshooting.
Coordinate, manage and oversee projects, document process.
Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
Manage system changes with appropriate support staff to ensure uninterrupted services.
Liaise with vendors and work with users at all level .
Maintain inventory of all equipment, software and software licenses .
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
Be aware of the hotel fire & life safety/emergency procedures.
Perform other reasonable duties assigned by the assigned by the Management.
To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.