IT Infrastructure Support Engineer – Chennai – BMW ————————————————————————– Designation: IT Infrastructure Support Engineer Work from Office Experience: 4-6 Years Budget : Up to : 10-12 LPA JD: Responsibilities . Dealing with and resolving helpdesk requests through call or email as per SLA. . Troubleshoot and resolve issues with software or hardware and other enterprise applications. . Identify and escalate tickets requiring urgent attention and action. . Resolve and respond in a timely manner to service issues and requests. . Walk colleagues or clients through steps to help them resolve their technical problems. . End-user support, troubleshoot and document technical issues. . Install configure and update computer software, hardware, operating systems and applications. . Monitoring and maintaining computer systems and networks. . Assist with onboarding/offboarding user accounts. . Keep inventory of all equipment, software, and license users. . Perform regular Audits of IT Assets and manage inventory. . Performs other duties as required or assigned by leadership which are reasonably within the scope of duties enumerated above. Requirement . Excellent written and verbal communication. . Proven experience as a help desk technician or IT support role. . A degree in computer science or a related field would be preferred. . Excellent work ethics and strong attention to details. . Able to demonstrate well and explain complex technical issues to both technical and nontechnical clients. . Understanding on LAN, WAN, printers, routers, Switches, Windows, IOS devices and Servers. . Ability to diagnose and resolve basic technical issues. . Good problem-solving skills. . Flexibility to work occasional weekends or night shifts during business requirement. . Working knowledge and expertise with a variety of computer systems, software, hardware, applications, mobile devices, networking and IT Infrastructure. . CCNA, MSCE , CompTIA certifications would be an added advantage.
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