NTT Data Hiring For Telecom Engineering Specialist Advisor at Pune Full Time

Req ID:269001

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Telecom Engineering Specialist Advisor to join our team in Pune, Mahrshtra (IN-MH), India (IN).

Sr Telecom Engineer/ Sr Business Analyst

Education Requirement:

• Bachelors degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required

Experience Requirements:

• 5+ years work experience in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software

• Minimum of six years of experience working with and advanced knowledge in at least one of these technologies: Contact Center Software, Telecommunications, Computer Networking, Programming and Integrations. Specific technologies include but are not limited to:
• Nice /InContact ACD/IVR, Scripting, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc.
• SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc.), Dialer best practices, PBX, Carrier interactions, OC-X, 1+ and toll-free services
• Cisco Webex conference, Webex Voice hunt groups and Control Hub management.
• Ethernet hardware, load balancers, proxies, firewalls routers, gateways. Protocols including but not limited to TCP/IP, HTTP, HTTPS, FTP, SFTP, RTP, VPNs, DNS, SMTP, UDP, TCP, IP, and ARP
• Relational Databases such as MSSQL, Oracle, MySQL, MariaDB. REST API’s, SOAP API’s, Scripting Logic Development, Log based fault isolation,

• C based languages, XML, JSON, etc. Browser software including IE, Chrome and developer tools
• Knowledge of CRM software such as Salesforce and Service Now.
• Advanced knowledge of contact center management concepts such as scheduling, performance measures and management, reporting, quality assurance methods, analytics, etc.
• Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
• Excellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with

• Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately
• Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments
• Proven ability to utilize, create and update knowledgebase resources in the course of your work
• Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources

• Industry experience including understanding of the contact center business, as well as general market and business trends
• Demonstrated ability to work independently as part of a team
• Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking and strong problem-solving skills