1) Expert level of understanding of Cisco call Manager (CUCM ) and Unity Connection
2) Expert Level of understanding of SIP and call flows.
3) Understanding of Webex support and call flow.
4) Must have worked in support environment to support a CUCM, Unity Connection, Voice Gateways.
5) Owning and documenting escalated support tickets and service requests through resolution via ServiceNow.
6) Rotating on-call, support queue management, preforming network system analysis and reporting.
Position’s General Duties and Tasks
Shift Timings : Rotational shifts this is 24/7 account
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