NTT DATA Looking for Services IT Dev. Program Sr. Associate I at Bengaluru, Karnataka Full Time

Roles and Responsibilities: – Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. – Activities include recognition, research, isolation, resolution & follow up steps. – Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. – Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. – Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications – Helpdesk Associate at Grade-4 position in Service Desk – Must be a Graduate. B.Tech/B.E or any other technical degree preferred – Good communication skills with 1 year of international calling experience – Good comprehension & writing skills – Must possess excellent customer handling skills – Should be comfortable to work in rotational shift with 24×7 support window

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Help Desk, Information Technology, Technology