Want to be a part of our team
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
Managing customer support tickets to agreed service levels (60%) Assisting in collating and documenting incident root cause analysis (5%) Providing...
Apply For This JobJob Description : Job Description: Pls share Profiles here at earliest. EXP – 5+ YRSBudget – 15LPALocation – Bangalore –...
Apply For This Job*Job Title*Network Engineer *Eligibility*Diploma/Degree in Network *Experience*Experience max 1 year (Maintaining computer networks, routing configuration, client, customer, supplier and troubleshoot...
Apply For This JobDESCRIPTION Job summaryAt Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they...
Apply For This JobRole-Network Engineer L2 Min. 4 Years of experience in Network Engineer. Hands on experience in BGP protocol Knowledge in any...
Apply For This JobBroad outline of the Role Purpose – Broad objective of the role To Manage Tata Communications Private Netwok NoC Responsibilty...
Apply For This Job