NTT Ltd Looking for Technical Support engineer – L3 at Delhi, Delhi Full Time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

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Working at NTT

The TS Systems Integration Specialist is to provide design, configuration and escalated problem management in client environments of medium complexity.

They define system architectures for business opportunities during the project take on phase. They design and develop integration plans and create links for multi-platform, multi-vendor business solutions. These individuals identify and develop technology related opportunities and integrate IT resources to fulfil project requirements. They are able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

The TS Systems Integration Specialist establishes a track record of exceptional performance with regards to a combination of technical, service and/or business ability. These employees work towards expert level certification, whilst at the same time developing business knowledge.

Key Roles and Responsibilities:
Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction.

Oversee the design or build of customized architecture or applications, integrating it with new or existing hardware, packaged and custom software, and communications infrastructure.

Interpret client requirements and decompose them into hardware and system requirements and specifications.

Contribute expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones.

Provide pre-sales support identifying opportunities and contributing expertise around the design and configuration requirements in relation to RFP / RFI and proposals of medium complexity.

Provide user support, assisting with troubleshooting and design, configuration and escalated problem management.

Develop technical training materials and conduct training programs and educate engineers on basic technical details.

Act as key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes.

Expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.

Oversee the design or build of customized architecture or applications, integrating it with new or existing hardware, packaged and custom software, and communications infrastructure.

Develop systems to manage and monitor the progress of integration during the project planning phase and after initiation.

Ensure the necessary resources required during the integration phase.

Assess and effectively manage all risks associated with the project integration.

Develop and manage stakeholder relationships to ensure the client’s expectations are met and business growth is achieved.

Provide stakeholders with accurate and meaningful information and conduct analytics to support management decision making.

Knowledge, Skills and Attributes:
Knowledge and understanding of IT industry environment and business needs

Ability working with clients and business teams to create client-orientated solutions and services

Interpersonal skills with the ability to develop and maintain strong stakeholder relationships

Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly

The ability to recognise opportunities for enhancement and continuous improvement

Displays persuasive and confident presentation, writing and report/proposal ability

High level of technical ability with respect to market, verticals, horizontals, business administration and business change

Ability to work in high-pressure situations

Ability to establish and manage processes and practices through collaboration and the understanding of business

Ability to manage urgent and complex tasks simultaneously

Academic Qualifications and Certifications:
Relevant Bachelor’s degree or equivalent

Relevant technical certifications

Project management certification (preferred)

Required Experience:
Demonstrated and seasoned experience working with clients to understand their requirements and define appropriate solutions

Demonstrated project management experience

What will make you a good fit for the role?

Standard career level descriptor for job level: • Seasoned and experienced professional • Has full understanding of specialisation area • Resolves wide range of issues in creative ways • Fully qualified, career level, career journey-orientated • Uses good judgement in selecting tools and methods to solve problems • Networks with senior internal and external people in own area of expertise • Receives little instruction on day-to-day work, receives general instructions on new assignments • Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.