Nuance Looking for IT End User Services Specialist at Bengaluru, Karnataka Full Time

• Provide Support to Nuance Bangalore office and Remote India employees regarding all IT related needs.
• Resolving IT related problems and escalate to other groups as appropriate.
• Installing, configuring and deploying PCs.
• Investigating, resolving, and closing user reported PC problems and application issues through our ticketing system.
• Assist with Large Meetings and Divisional All Hands setups.
• Maintaining an up-to-date hardware and software inventory.
• Will be assigned special projects to assist with as well.
• Performing other tasks as required.

Qualifications:
Minimum 3-year experience in IT with qualifications in Remote Support for End Users & Systems, Level-2 support or similar role.

Education

• College degree – preferred, not required

Required Skills:

• Proven abilities in PC setup and hardware/software configuration.
• Experience with MacOS and Windows 10. – Experience with O365 Visio, Project, Outlook, Teams, Zoom
• Experience with VoIP Phones systems
• Knowledge of Active Directory, Exchange and networking (TCP/IP, domains…). – Proven communication and customer service skills.
• Outlook & VPN client configuration and troubleshooting experience.
• General PC trouble shooting and repair knowledge for software and hardware.
• Be able to work independently and be punctual.
• Looking for a candidate that can work under stress & fast pace environment.
• Must be a self-starter with exceptional problem-solving skills with the ability to resolve complex problems and implement solutions with little or no guidance.

Preferred Skills:

• Appreciated: Microsoft certifications.
• Familiarity with Cisco networking (Layer 2 & 3) and Video-conferencing systems

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,

bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically

challenging work environment. Join our dynamic, entrepreneurial team and become part of our

continuing success.