nVent Looking for Salesforce System Administrator at Mumbai, Maharashtra Full Time

We’re looking for people who put their innovation work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What YOU WILL EXPERIENCE IN THIS POSITION:
This role will collaborate with the Salesforce team to support internal and portal users. Responsibilities include internal support cases, user provisioning and training, metrics support, reporting.

This role will also work closely with the team to complete project tasks while both receiving and sharing technical guidance with peers. The individual should be self-motivated and take initiative to advance their knowledge independently. This role will provide the opportunity to gain further knowledge and experience with the evolution of our Salesforce ecosystem.

What YOU WILL EXPERIENCE IN THIS POSITION:
In this position, you will get to:
The CRM Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows

Working with user community and segment admins on an ongoing basis to improve and enhance the system to support the business globally.

The analyst needs to have firm grasp of CRM best practices to drive and foster greater adoption and to improve internal customer experience on an ongoing basis.

Provide tier 2 support to administrators and power users

Provide reporting assistance, dashboards building

Maintaining data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues

Salesforce Major Release (Readiness) Review / Regression Testing

Answer best practice, process and “how to” questions, lead Salesforce trainings for admins and BA’s, provide overviews of new functionality as it becomes available

Attend Salesforce LIVE webinars, community events and assist in end-user training sessions as new features and functions are deployed

You have:
Bachelor’s degree from an accredited institution (preferably in Marketing, Business, Communications, Information Systems or related field)

One or more Salesforce Certifications

2+ years’ experience supporting Salesforce Sales Cloud or Service Cloud in a Lightning enabled environment (or a combination of both). Experience with Communities, Commerce Cloud, and/or CPQ is a nice to have.

Some Salesforce Development experience is a nice to have

Experience in participating in release management processes using either traditional change sets or 3rd applications (Copado, Autorabit, Gearset, Blue Canvas, etc.)

Strong analytical, troubleshooting and problem solving skills

Excellent oral and written communication skills

Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred

Ability to manage and prioritize workload to meet deadlines

Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities

We have:
A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

We are a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people, across more than 80 global locations

We have a robust portfolio of product brands dating back more than 100 years and including: nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER

Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide

Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

Innovative & adaptable

Dedicated to absolute integrity

Focused on the customer first

Respectful and team oriented

Optimistic and energizing

Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.