NXTDOS Looking for Head – Technical and Maintenance at Mumbai, Maharashtra, India Full Time

Job Title Head Technical and Maintenance

Location Mumbai

Responsibilities

Planning & Scheduling technical teams Permanent Journey Plan (PJP) for PAN India team

• Track and manage technicians productivity / performance – scheduled visit report & daily service activities report

Ensuring machine uptime 24×7

• Monitor daily machine uptime of Top identified machines and ensure corrective actions within TATs.
• Ensure alerts are proactively in place for quicker resolutions of T&M issues.
• Ensuring Remote fixing of issues as far as possible ( and identified) to improve

TATs and drive greater coverage/scale.

• Obtain the repeated service issues and train the service engineers for such known issues

Timely maintenance, refurbishment and upkeep of machine & electronics

• Ensure issue resolution as per agreed client SLAs diagnosing, troubleshooting errors and suggesting suitable repairs / modifications to machine electronics

Provide field inputs to the hardware team and seek inputs from them to improve the machine hardware & electronics

Keeping operators and Retention/Customer Support team informed for proactive communication to clients.

• Coordinating with OEMs for required support i.e. for spares & technical support
• Collaborate with other teams / departments + external suppliers / vendors / 3rd parties to fix machine issues

Mobilization & Demobilization

• Ensure smooth installation and removal of the vending machines with payment (cash/cashless) devices
• Ensure machine electronics are housed as per the prescribed process / recommendations of design & innovations team
• Machine electronics movement (addition / removal) to be appropriately updated in relevant systems as per process
• Denting, painting and overall refurbishment of machines on case to case basis

Spares and Inventory Management

• Maintain required critical spare parts for smooth operation of service department
• Effective forecasting and monitoring of spares to ensure machine uptime.

Strategic & Tactical planning

• Training of technicians on existing and new machine electronics
• Knowledge management of all best practices, issues root cause analysis, troubleshooting content and it fixes
• Preparing regular reports & dashboards (spares inventory, machine up-time) as prescribed by management
• Provide feedbacks / inputs to machine design & innovation team for improving and enhancing machine electronics
• Provide inputs for budget exercise

Job Qualification

Bachelor/Master degree (electronic engineering or other similar majors), Business Management degree is a plus

10+ years working experience in electronics service industry consumer durables, ATMs, Vending machines, etc.

Knowledge of compressors and its repairs is a plus

Familiar with MS office (Excel, Word, PowerPoint) and CRMs

Good communication and coordination skill, able to make good relationship with customers (Internal & External)

Ideal candidate should be – Result oriented, Proactive, Accountability, Strive for Excellence, Attention to Detail, Problem Solving, Openness to Diversity’=

Interested Candidates Can connect on 9594261198(Whatsapp) with the following details :

Current CTC –

Expected CTC –

Notice Period –

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