NYX Medical Solutions Pvt Ltd Looking for Desktop Support Executive at Ulsoor, Bengaluru, Karnataka Full Time

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.

Job Type: Full-time

Salary: ₹8,086.00 – ₹22,781.17 per month

Benefits:

Schedule:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Ulsoor, Bengaluru – 560042, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 1 year (Required)
• total work: 1 year (Required)

Speak with the employer
+91 9945960400