Understanding of Change Types and Change life cycle. Doing impact analysis for Changes planned for execution within Prod environment.
Managing the Change Management queue.
Candidate should be ITIL certified with a good understanding of Incident and change management with at least 2-3 years’ experience in core ITIL environment.
Knowledge of problem management will be an added advantage.
Preparing daily, weekly and monthly reports as per Incident and Change Management KPI’s.
Doing follow up’s with teams for RCA’s.
Documenting the incident summary and preparing incident trackers along with identified PAI’s.
Coordinating with internal teams and vendors for a resolution.
Documenting troubleshooting steps and service restoration details and updating KEDB.
*
Job Type: Full-time
Salary: ₹16,500.00 – ₹21,000.00 per month
Benefits:
Life insurance
Provident Fund
Schedule:
Ability to commute/relocate:
Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)