Odyssey Technologies Ltd Looking for Technical Support Engineer at Serilingampally, Hyderabad, Telangana Full Time

Job description – Technical Support Engineer

Responsibilities

• Managing multiple client accounts for technical support

• Deploying Odyssey’s products for clients;

• Monitoring and maintaining Odyssey’s products;

• Installing and configuring operating systems and applications;

• Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;

• Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

• Troubleshooting system, network and product configuration problems and diagnosing and solving faults;

• Providing support, including procedural documentation and relevant reports;

• Responding within agreed time limits to call-outs;

• Prioritizing and managing many open cases at one time;

• Establishing a good working relationship with clients and teams;

• Testing and evaluating products;

• May require to work onsite in Customer location

Technical Knowledge

• OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.

• Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts

• Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.

• Working experience in setting up web servers, email servers

• Experience in network protocols and packet analysis

• Familiarity in database/system administration will be an advantage

• CISA/CISSP certifications will have a weightage

• Working experience in SSL, PKI, security protocols/products will be an added advantage

Additional skills

• Able to work independently and efficiently to meet deadlines.

• Self-motivated, Detail-oriented and organized.

• Experience with Hardware and Software issues.

• Proficient in Internet related applications such as Web Browsers & E-Mail clients

• Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills

• Flexibility to travel, relocate, adapt to locations/languages

Salary

3.2 L_ pa_

Education

BE / B Tech in Computer Science / Electronics/ IT; MCA

Location

Job Type: Full-time

Salary: ₹320,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Serilingampally, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9952000749
Expected Start Date: 17/10/2022