Office Beacon Looking for System Analyst – CRM Administration at India Full Time

Job Description

We are looking for an experienced System Analyst to manage our CRM system and its functional requirements and ongoing support. The System Analyst + CRM Administrator is responsible for the overall administration and support for the Constituent Relationship Management (CRM) system. The successful candidate is not necessarily a technologist, but a person:

with a good understanding how a CRM should and can be utilized across the organization.

who has skills using online technology and has the curiosity and expertise to learn a CRM and explore the use cases

who is someone who wants to be a go-to person for the users. The candidate should be an advocate for the CRM within the organization and help to appropriately expand its use.

who takes data quality seriously and works to maintain a clean and unfettered database.

Who can create reports and charts as per the need of various business functions

Works with the entire organization as a CRM Owner; trains people to ensure the CRM is understood by new and existing users; and helps the system to grow and evolve.

Provides support and training for staff in data entry and basic management.

Assesses various options for optimizing and customizing the system to help the system grow and evolve.

Attends regular meetings with support staff and various team members to review upcoming issues, items, and training.

Gather and deliver the requirements from various departments for the required roles & permissions to the System and modules

Collect the Reports and Charts requirements from Various functions, assess them and prepare it on the System

Analyse the functional & technical gap in the system and report to the Product Manager

Work closely with the Software Support team to assist with any issues / requirements from the system level.

Minimum Required Qualifications

Proven customer service orientation combined with the ability to work well with others, in the office and out.

Creativity, initiative, excitement about the possibilities of the CRM.

Strong spreadsheet skills.

Excellent business analysis and problem solving skills.

Excellent interpersonal skills.

Ability to work with people of varying technical skills.

Previous experience in an end-user technical support role (such as Salesforce).

Quick, analytical thinker.

Ability to effectively communicate complex concepts.

CMS & Scripting experience would be a plus.

Past experience as Salesforce Administration is big plus

QUALIFICATIONS

5+ Years’ experience as System Analyst (CRM exp is mandatory)

BE / B-Tech in IT, Software or MCA

Good verbal and written communication skills

Flexible to work during US timing

Benefits

Health plan

Retirement plan