OM Sai Management Consulting Services Looking for Tech Support Engineer at Delhi, Delhi Full Time

Designation: – Tech Support

Salary Range-Negotiable as per the Experience

Experience-1+ Years

Job Description: –

-Experience as a Customer Support Specialist

-Familiarity with our industry is a plus

-Understanding of how CRM systems work

-Excellent communication and problem-solving skills

-Multi-tasking abilities

-Patience when handling tough cases

-Research and identify solutions to software and hardware issues

-Ask customers targeted questions to quickly understand the root of the problem

-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

-Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)

-Provide prompt and accurate feedback to customers

-Refer to internal database or external resources to provide accurate tech solutions

-Ensure all issues are properly logged

-Prioritize and manage several open issues at one time

-Prepare accurate and timely reports

-Document technical knowledge in the form of notes and manuals

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹40,000.00 per month

Day range:

Shift:

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support (Preferred)
• total work (Preferred)