OnceHub Looking for IT Support Assistant – B2B SaaS (Work from Home) at Dehra Dun, Uttarakhand Full Time

Job Description

OnceHub (www.oncehub.com) is an innovative and thriving Software-as-a-Service (SaaS) company that provides lead acceleration solutions to organizations worldwide.

We are a remote company spread across seven countries and five continents. Applying for this entry level position, you will work remotely from home in India with colleagues and stakeholders in multiple geographies, reporting directly to the Head of IT.

The ideal candidate should be a fast learner, results driven, and able to work independently. You’ll have the opportunity to work in a dynamic team with employees from various parts of the world in a team-focused environment. As our company grows, so will your opportunities.

Duties and Responsibilities

Provide remote technical support across the company. Diagnose and resolve technical issues.

Manage employee laptops and mobile phones through endpoint management solution.

Manage the IT department’s on and off boarding processes.

Application management, including setup and configuration, permission management, patching, backup and business continuity.

Monitor and test PC performance and provide PC performance statistics and reports.

VPN and anti-virus installation, management, and troubleshooting.

Evaluate and recommend hardware and software products for purchase.

Liaise with third-party support and PC equipment vendors.

Manage IT asset register of software and hardware

Undertake small to medium-sized IT projects as instructed.

Requirements and Experience:
1 – 3 years of experience as an IT intern or junior IT support assistant

A Bachelor’s degree in IT or equivalent experience

Good experience in troubleshooting desktop operating systems remotely

Ability to work independently from home and drive outcomes virtually

Excellent English communication skills (both verbal and written), with the ability to communicate effectively with all levels of employees

Flexibility with your work schedule as you will need to on/off board employees in different time zones

Programming or scripting experience is beneficial

Strong and stable internet connection of at least 15 MBPS.

Apply because you want to…

Work in a modern SaaS, Product-led company

Work remotely from home, saving you commuting time and promoting work-life balance

Get exposure to working with employees and stakeholders on a global level

Work in a tech, fast-paced and challenging environment that provides opportunities for growth

Join a fantastic organizational culture that places learning at the centre of what we do

Socialize with colleagues at our bi-annual company retreats – typically held at an international location (will resume once Covid-19 is under control)

Receive paid sick and vacation days, 50% contribution to medical insurance, and many other benefits like festival gifts, wedding gifts etc.

Work in a multicultural environment