OneShield Looking for at Gurgaon, Haryana Full Time

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We’re growing! If you’re enthusiastic, self-directed, and motivated to grow with us, we hope you’ll find your next career opportunity with OneShield.

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We believe that our people are our competitive advantage and deserve to work where they are properly valued and enjoy the freedom to live fulfilling lives however they define them.

Begin your journey by scrolling through the openings below. And watch your career Move Beyond!

Operations

Gurugram,Haryana

Full Time

This position is based out of our Gurugram, Haryana office in India.

About OneShield

OneShield provides business solutions for P&C insurers and MGAs of all sizes.

OneShield’s cloud-based and SaaS platforms include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics.

Designed specifically for personal, commercial, and specialty insurance, our solutions support over 80 lines of business. OneShield’s clients, some of the world’s leading insurers, benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower the total cost of ownership.

Our global footprint includes corporate headquarters in Marlborough, MA, with additional offices throughout India.

Role

The Desktop Support Engineer/ Sr Desktop Support Engineer will be responsible for the day-to-day handling of support requests and provide technical assistance.

Job Responsibilities

Install, upgrade, and troubleshoot end user hardware and software systems.

Address user tickets regarding hardware, software, and networking.

Walk customers through application installation and computer peripherals.

Ability to ask targeted questions to diagnose problems.

Guide users with simple, clear step-by-step instructions.

Conduct remote troubleshooting.

Customize desktop applications to meet user needs.

Record technical issues and solutions in ticket.

Direct unresolved issues to the next level of support personnel.

Follow up with clients to ensure their systems are functional.

Report customer feedback and potential product requests.

Help create technical documentation and manuals.

L1 support for networking issue.

L1 support to cloud based system

Desired Technical Skills

Proven work experience as a Desktop Support Engineer or a similar role.

Hands-on experience with Windows/Linux/Mac OS environments (installation, configuration, and troubleshooting techniques)

Proficiency in setting up and configuring Office 365 accounts and services for end-users. This includes managing user licenses, assigning permissions, and configuring security settings.

Experience with configuring and troubleshooting Microsoft Outlook, the email client in Office 365. This includes setting up email accounts, resolving email synchronization issues, and managing mailbox settings.

Working knowledge of Windows (2012, 2016, 2019) and Linux (CentOS, Redhat) servers

Proficiency in Active Directory management is often necessary, including creating user accounts, managing group policies, and providing access permissions.

Understanding networking concepts, such as IP addressing, DNS, DHCP, and TCP/IP protocols, is important.

Ability to diagnose and resolve hardware-related problems, like computer hardware, printers, and scanners.

Awareness of security best practices and the ability to implement security measures, such as antivirus software, firewalls, and user access controls, is vital for protecting systems and data.

Knowledge of upgrading hardware components (e.g., RAM, hard drives) and software applications is important.

Familiarity with remote support tools and the ability to troubleshoot and resolve issues remotely is valuable.

Knowledge of remote desktop protocols and VPN configurations is required.

Proficiency in managing hardware inventory and maintaining an organization’s computer assets. This includes documenting hardware details and serial numbers.

Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure.

Good documentation skills are essential for recording troubleshooting steps, maintaining knowledge bases, and creating reports on resolved issues and recommendations for improvement.

Experience with Service Desk tools preferably Jira

Desired Business Skills

Good written and verbal communication.

Excellent analytical skills.

Excellent problem-solving and multitasking skills.

Customer-oriented attitude.

Team player.

Education

Bachelors’ or master’s degree in computer science or related field.

Experience

1 – 3 years of relevant experience for Desktop Support role.

3 – 5 years of relevant experience for Sr. Desktop Support role

OneShield Benefits

Highly competitive compensation.

Opportunity for rapid professional development in a high-growth business.

Access to premium training content from sources including Udemy and The Institutes (AINS).

Excellent work environment.

Stable business model proven over the course of 20+ year history.